Billing and Refunds Policy

1. Plans and pricing

All prices are in Australian dollars (AUD) and include GST. Current plans:

• Free: A$0 per month. 1 connected institution, 20 agent messages per month (20 Token allowance).
• Basic: A$29 per month, or A$348 per year. Up to 3 connected institutions, Connector API (2 keys), 50 agent messages per month (50 Token allowance).
• Pro: A$79 per month, or A$758.40 per year (20% off). Up to 5 connected institutions, Connector API (5 keys), 100 agent messages per month (100 Token allowance).
• Premium: A$150 per month, or A$1,440 per year (20% off). Unlimited institutions, Connector API (10 keys), 200 agent messages per month (200 Token allowance).
• Every plan includes the dashboard, AI insights, reports and portfolio view.

The pricing page and in-app checkout show the price applicable at the time of purchase. A tax invoice is issued for every charge, showing the GST component.

2. Billing cycle and renewals

• Paid plans may be billed monthly or yearly in advance, starting on the date you subscribe, and renew automatically at the end of that period until cancelled.
• Yearly Pro and Premium plans are charged as a single annual amount at a 20% discount compared with paying month to month. Basic yearly is 12 months at the monthly rate, with no yearly discount.
• Your monthly Token allowance resets each calendar month, whether you pay monthly or yearly. Unused allowance does not roll over.
• Payments are processed by our third-party payment provider. Vecta does not store full card numbers.

3. Extra Tokens

• Extra Tokens are one-off purchases available from the account area of the app to Basic, Pro and Premium subscribers. They are not available on the Free plan.
• There is no limit on the quantity of Extra Tokens you may purchase.
• Extra Tokens are charged at the time of purchase, at the price shown in the app, inclusive of GST, with a tax invoice issued.
• Extra Tokens are consumed only after your monthly plan allowance is exhausted, and do not expire while your account remains open.
• Extra Tokens have no cash value, are not transferable and cannot be redeemed for money, except where a refund is required by law or provided under section 6.

4. Upgrades and downgrades

• Upgrades (for example Basic to Pro) take effect immediately. You are charged a pro-rated amount for the remainder of the current cycle and receive the higher plan's features and Token allowance from that point.
• Downgrades take effect at the start of your next billing cycle. You keep your current plan's features until then.
• If a downgrade reduces your permitted linked accounts, you will be asked to choose which connections remain active. Data from disconnected institutions is handled under the Privacy Policy.

5. Failed payments and arrears

• If a renewal payment fails, we retry the charge and notify you so you can update your payment method.
• If payment remains outstanding after reasonable retries and at least 7 days notice, we may downgrade your account to the Free plan or suspend paid features until payment is made.
• We do not charge late fees. Your data is not deleted because of a failed payment.

6. Refunds

Your ACL rights come first. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If we fail to meet a consumer guarantee, you are entitled to remedies including re-supply, replacement or refund, and compensation for reasonably foreseeable loss, depending on whether the failure is major.

In addition to your ACL rights:

• Subscriptions: you can cancel anytime and keep paid features until the end of the paid period (the remainder of the month or year you have paid for). We do not offer pro-rated change of mind refunds for partially used periods, except where required by law.
• Extra Tokens: unused Extra Tokens are refundable within 30 days of purchase on request. Consumed Tokens are not refundable for change of mind.
• Defective service: if an agent response fails because of a defect on our side (for example an error or outage that consumed Tokens without delivering a usable answer), we will re-credit the Tokens consumed, and where the failure is significant, refund the affected charge.
• Material service changes: if we materially reduce the core functionality of a paid plan during a period you have paid for, you may cancel and receive a pro-rated refund for the unused remainder.
• If we terminate your paid plan without cause, we refund the pro-rated unused portion of the current period.

Refunds are returned to the original payment method. To request a refund, email contact@vectapp.io with your account email and invoice number.

7. Chargebacks

If you believe a charge is incorrect, contact us first at contact@vectapp.io so we can investigate and resolve it quickly. If you initiate a chargeback for a charge that we reasonably determine was valid and authorised, we may suspend paid features while the dispute is resolved. We will never delete your data because of a billing dispute.

8. Price changes

We may change plan or Token pricing from time to time. Existing subscribers receive at least 30 days notice by email or in-app notification before an increase applies to them. If you do not agree, you can cancel before the change takes effect, and it will not apply to any period you have already paid for.

9. Taxes

Prices include GST where applicable under Australian law. If you require invoices in a particular format for accounting purposes, contact contact@vectapp.io. You are responsible for any taxes that apply to you personally in connection with your use of the Service.